California Department of Social Services, Care Provider Management Bureau
BACKGROUND CHECK SEARCH
To check the background check status of a potential employee without utilizing Guardian, please visit the Background Check Search website.
GUARDIAN
The Care Provider Management Bureau (CPMB - formerly known as Caregiver Background Check Bureau) has implemented a new background check system, Guardian.
Guardian is an online tool to assist Agencies and applicants in the background check process. An agency user will be able to:
- View and manage their roster;
- Perform real time associations and disassociations for their agency;
- Initiate background checks;
- View and manage the exemption process for an applicant;
- Receive electronic communications from CPMB.
New User Information
Agency Users
As an Agency, you may access the Guardian Agency Portal by visiting: https://guardian.dss.ca.gov/agency. If you have not already, you may request access by completing and submitting a Licensee User Access Form. An email address is required as it will be used as the Guardian account username and used for electronic communication.
Applicant Users
As an applicant, you may access the Guardian Applicant Portal by visiting https://guardian.dss.ca.gov/applicant. If this is your first time accessing Guardian, you will need to select "Register as a New User" to create a Guardian account for yourself. If you already have a Guardian account, you can enter your username and password. You will then be prompted to create a new application for the agency to which you are applying. You will need a unique PIN code from the agency to complete the application.
All Users
If you need assistance with your username or password, need to submit a Licensee User Access Form or have been locked out of your account, please email GuardianLoginSupport@dss.ca.gov.
More information, including detailed user guides and video tutorials can be found on CPMB's Guardian webpage.
CONTACT US
If you have questions regarding a communication you received from CPMB, please visit the Frequently Asked Questions page or contact CPMB at 1-888-422-5669 or Guardian@dss.ca.gov